Business Analyst

Job Introduction

Business Analyst 

Location: Ealing / Hybrid (some office attendance required)

Salary: £48.556-£55,000 (dependent on experience)

Contract type: Permanent – Full Time (35 hours per week, Monday to Friday)

DBS Level – Basic

Help shape the future of transformation and innovation

Are you a curious and analytical Business Analyst who enjoys solving complex problems, improving services, and delivering meaningful change?

At A2Dominion, we're investing in transformation, innovation and continuous improvement to enhance the services we provide to our customers and colleagues. We're looking for a Business Analyst to join our growing Transformation & Innovation team, where you'll play a key role in identifying opportunities for improvement, gathering business requirements, and supporting the delivery of transformational change across the organisation.

Working closely with operational teams, stakeholders, customers and project teams, you'll help shape solutions that improve customer outcomes, increase efficiency and support our strategic ambitions.

Key Responsibilities

• Support the delivery of transformation and service improvement initiatives through structured business analysis activities.
• Gather, analyse and document business requirements from stakeholders across the organisation.
• Analyse business processes, customer journeys, systems, data flows and operational challenges to identify opportunities for improvement.
• Facilitate workshops, stakeholder meetings, interviews and process mapping sessions.
• Produce high-quality documentation, including requirements specifications, process maps, user stories, options appraisals and recommendations.
• Support business case development, benefits realisation activities and service improvement proposals.
• Work collaboratively with project managers, operational teams, IT, Data & BI and Transformation colleagues to support successful delivery.
• Support change impact assessments, stakeholder engagement and business readiness activities.
• Contribute to service redesign, customer journey mapping and continuous improvement initiatives.
• Analyse customer feedback, complaints, Tenant Satisfaction Measures (TSMs) and operational performance data to identify trends and root causes.
• Support testing, implementation and post-implementation review activities.
• Promote agile, customer-focused and evidence-led approaches to business improvement and transformation.

More About You

• Experience working within Social Housing/Local Authority, or a similarly sector is highly desirable.
• Business Analysis qualification (BCS, IIBA or equivalent).
• Experience working with NEC Housing systems, other NEC platforms and/or Microsoft Dynamics 365 Customer Engagement (Dynamics CE) is highly desirable.
• Experience conducting business analysis and requirements gathering.
• Strong process mapping, service redesign and continuous improvement skills.
• Excellent stakeholder management and facilitation experience.
• Strong analytical, problem-solving and critical thinking capability.
• Experience supporting business change, transformation or service improvement initiatives.
• The ability to translate complex requirements into practical business solutions.
• Experience working with data, performance measures and business insights to support decision-making.
• Knowledge of agile and continuous improvement methodologies.
• Understanding of customer journey mapping and user-centred design approaches.

Choosing us is easy
 As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
 

We offer a wide range of staff benefits. For this role, these include:

* 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service

* Up to 8% contributory pension

* Flexible working

* All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk
 
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through.
 
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
 
This vacancy is being managed by Danny Banks. The role closes on 7th October and we reserve the right to close early upon appointment of the right candidate.