Assistant Property Manager PRS & INT

Job Introduction

Are you organised, proactive and passionate about delivering great customer service? Join us as an Assistant Property Manager PRS & INT and play a key role in supporting the management of our Private Rented Sector (PRS) and Intermediate (INT) homes.

Working alongside our Property Managers, you'll help ensure residents receive an excellent service while keeping tenancies, records and property administration running smoothly. You'll respond to customer enquiries, coordinate repairs, support tenancy changes and maintain accurate records. Your work will help the team deliver against key service standards.

This is a busy and varied role where you'll manage competing priorities and work closely with colleagues across the business. You'll communicate regularly with residents, contractors and partner organisations, mainly by telephone and email. You'll be confident handling enquiries, resolving issues and remaining calm during challenging conversations.

Experience in housing, property management or the private rented sector would be an advantage. We're also keen to hear from candidates with strong administration and customer service experience. If you're organised, resilient and enjoy finding solutions, we'll provide the training and support to help you develop your housing knowledge.

We're happy for the successful candidate to be based from our Ealing, Staines, Oxford or Bristol office, with hybrid working available.

A Basic DBS check is required for this role.

Please refer to the attached Role Profile for full responsibilities and deliverables.

More About You

• Experience delivering excellent customer service in a customer-facing or administrative role
• Experience in housing, property management or the private rented sector would be advantageous
• Strong organisational skills with the ability to manage a busy workload and prioritise effectively
• Confident communicating by telephone, email and with a range of internal and external stakeholders
• Resilient and able to remain calm when handling challenging conversations
• Proactive with a positive approach to problem solving and finding solutions
• Strong attention to detail with experience maintaining accurate records and updating IT systems
• Good working knowledge of Microsoft Outlook, Word and Excel
• Full UK driving licence would be advantageous
• GCSEs (or equivalent) in Maths and English (Grades A*–C)

Choosing us is easy
 As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process, just contact our Resourcing Team at resourcing@a2dominion.co.uk

We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Kate Jacobs.